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CONCEPT

Liaison Program

McChrystal's mechanism for building inter-unit trust through extended personnel rotations — embedding members of one team inside another to create the personal knowledge that institutional mandates cannot replicate.
The liaison program addressed the fundamental limitation of the team of teams model: trust within small units was organic (built through training and shared operations), but trust between units was absent. Without inter-unit trust, shared consciousness became surveillance and coordination became conflict. The liaison program embedded a member of one unit — a SEAL, a Ranger, an intelligence analyst — inside a different unit for rotations of three to six months. The embedded member participated fully in the host unit's work, shared their operational rhythm, learned their culture, and developed personal relationships with people they would later need to trust across organizational boundaries. When the liaison returned to their original unit, they carried human knowledge: I know how signals intelligence works because I watched it happen. I trust their analysts because I worked alongside them. The knowledge was not abstract or policy-derived; it was experiential, built through presence and participation. The program was expensive — pulling skilled operators out of direct operational roles to serve as bridges between
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