By Edo Segal
The dashboard I trust most is the one I should trust least.
Green lights across the board. Deployments passing. Tests clean. Revenue climbing. Every metric my organization tracks tells the same story: the system is performing. And performance, in the logic of every company I have ever built or advised, is the evidence that things are working.
Diane Vaughan spent a decade inside the wreckage of the Challenger disaster and emerged with a finding that I cannot stop thinking about: the evidence that things are working is often the mechanism by which they stop working. Not despite the green lights. Because of them. Each successful deployment that was not comprehensively reviewed reinforces the confidence that comprehensive review is unnecessary. Each quarter where the leaner team hits its
A reading-companion catalog of the 13 Orange Pill Wiki entries linked from this book — the people, ideas, works, and events that Diane Vaughan — On AI uses as stepping stones for thinking through the AI revolution.
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